Frequently Asked Questions (FAQs)
What services do you offer?
- We offer sewing and upcycling services for accessories and clothing. Stay tuned as we release more templates you can customize according to your taste and style.
- Another is to meet the fabric and notion needs of clients who have their DIY projects and uniform requirements. We'll upload more items on this platform.
- For fabrics and notions and on-hand items, the timeline for fulfillment is 5-7 working days.
- For made-to-order items, the average lead time is 3 weeks.
- We ship your items via JnT or Entrego courier services. If in the middle of the production of your made-to-or item, you decided to change your address, please contact us through twinstarr.garments@gmail.com and put the subject “URGENT: Change address for Order No….”
- Own Pick Up is also available where you can book your own same day delivery service once the item is available for release.
- For cut fabrics and custom items, these cannot be exchanged.
- Some items may be exchanged provided that they are done within 7 days from receipt of item, item is kept within its original packaging, and the item is not washed.
- Bank transfer (BDO, BPI, GCASH)
- More Online Modes of Payment (Paymaya, Credit/Debit Card)
- Installment via Billease
- Over-the-counter payments through 7/11 & Cebuana Lhuillier
BPI QR Code for your reference and use
